Refund and Cancellation Policy

Nothing on GK Paar is charged for today. The free tier is genuinely free: no card, no trial that converts, nothing collected. This policy sets out the terms that will apply when paid exam packs open, so that they are published before anyone can buy rather than after.

What you are buying

An exam pack is a single payment giving access to that exam's paid content for one year from the date of purchase. There is no subscription, nothing auto-renews, and we do not store your card. What the pack includes and what it costs are shown in full before you pay.

At the end of the year the paid content stops being available. Your account, your attempt history and your reports stay, and the free tier keeps working.

Cancelling

There is nothing to cancel — a pack is a one-time purchase, not a recurring plan. You can stop using the service whenever you like, and you can delete your account from your profile at any time.

When we refund

• Within 7 days of purchase, if you have barely used the pack — specifically, if you have not started more than one paid test and have not opened the solutions — we will refund you in full, no reason needed. Just ask.
• If the pack was never usable to you — for example a payment succeeded but access was not granted, or you were charged twice — we refund in full whenever you tell us, inside 7 days or outside it.
• If we withdraw the content you paid for before your year is up, or close your account for a reason that is not your fault, we refund the unused part of the period.

When we do not

• After 7 days, or once you have made substantial use of the pack — the content has been delivered and, with solutions and explanations, cannot be returned.
• Because you did not qualify, were not selected, or did not score what you hoped. We do not guarantee any examination outcome and never have; not passing is not a fault in the product.
• Because the conducting authority changed, postponed or cancelled the examination. We will keep the content available for your full year regardless, and where an exam moves we will do what we reasonably can to keep the pack useful.
• For an account closed by us for redistributing our content or otherwise breaching the Terms of Use.

How to ask, and how long it takes

Write to «SUPPORT@DOMAIN» from the mobile number or email address on your account, with the date of purchase. You do not need to explain yourself for a request inside the 7-day window.

We will acknowledge within 2 working days and decide within 7. An approved refund goes back to the original payment method — we cannot send it anywhere else — and usually reaches you within 5 to 7 working days after we approve it, depending on your bank. Any charge levied by the payment gateway on the original transaction is refunded with it.

If you are not satisfied

Tell us. Write to «GRIEVANCE@DOMAIN» and a person will look at it again. Our full contact details are on the Contact page.